Privacy Policy

Effective Date: 06/08/2025
Company: Rise Stronger Coaching
Contact: kerrie@risestrongercoaching.com

Welcome to www.risestrongercoaching.com! Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or contact us, in compliance with the EU General Data Protection Regulation (GDPR).

Rise Stronger Coaching does not sell products online and does not create customer accounts. Any personal data we collect comes from your voluntary interactions with our website, such as contacting us through forms or consenting to analytics and cookies.

1. What Information We Collect

When you interact with our website, we may collect the following types of personal data:

Information You Provide Directly

  • Your name and email address (e.g., through contact forms)
  • Any message or details you submit through website forms

Information Collected Automatically

  • IP address, device type, browser type, operating system
  • Pages visited, time spent on the site, clicks, and navigation paths
  • General location data (country/region)
  • Cookies and tracking data (depending on your consent)

No payment or order information is collected, as our site does not process purchases.

We also use several plugins and tools that process or interact with personal data (explained in Section 5).

2. How We Collect Your Information

We collect data in the following ways:

  • Information you provide through contact forms, surveys, or email communication
  • Automatic collection when you browse the website
  • Cookies and analytics tools, if you consent
  • Security and performance plugins that detect malicious activity

3. Legal Basis for Processing Your Data

We process your personal data based on:

  • Consent — for analytics, non-essential cookies, and when you submit a form
  • Legitimate interests — to maintain website security, improve performance, and detect/prevent abuse
  • Compliance with legal obligations — where applicable (e.g., responding to lawful requests)

4. How We Use Your Information

We use your data to:

  • Respond to your enquiries
  • Improve our website functionality and user experience
  • Maintain website performance, security, and integrity
  • Analyze website traffic (only if you consent to analytics cookies)
  • Comply with regulatory or legal obligations

We do not use your personal data for automated decision-making or sell or share your data with advertisers.

5. Third-Party Plugins and Services

Our website uses third-party tools to enhance your experience and keep the site secure. Here’s how they may handle your data:

Complianz (Cookie Consent Management)

Stores your cookie consent choices and anonymized IP information to ensure GDPR-compliant cookie handling.

LiteSpeed Cache & QUIC.cloud

Improves loading speed and stores temporary cached content. These services do not routinely collect personal data, though your IP address may be processed for security or optimization.

LoginPress

Customizes login pages (for site administrators only). Does not collect visitor personal data.

Google Analytics (via Site Kit)

Collects anonymized usage data such as page views, browser information, and device data.

  • Data may be transferred outside the EU with appropriate GDPR safeguards.
  • You can opt out at any time through your cookie preferences or browser add-ons.

WP Forms

Stores information you submit through forms (e.g., name, email, and message content).

  • Form data is stored on our website server only.
  • WPForms does not receive or store your submitted content unless explicitly integrated with an external service (not used here).

Wordfence Security

Collects IP addresses, traffic patterns, and attempted logins to protect the site from malicious activity.

  • Some data may be shared with Wordfence servers for threat detection.

Surerank SEO

Used for SEO and website optimization. Does not collect personal data.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Respond to your enquiries
  • Improve our website
  • Maintain security logs
  • Comply with legal obligations

Contact form submissions may be stored for up to 12–24 months unless deletion is requested sooner.
Security logs (Wordfence) may be stored for up to 90 days.

You may request deletion of your data at any time (see Section 8), subject to legal requirements.

7. Transfers Outside the EU

Some third-party tools (e.g., Google Analytics) may transfer data outside the European Economic Area (EEA).
When this occurs, we ensure that appropriate safeguards — such as Standard Contractual Clauses — are in place to comply with GDPR requirements.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to lawful limitations
  • Restrict processing of your data
  • Object to certain types of processing
  • Withdraw consent at any time (e.g., for analytics cookies)
  • Request data portability for information you have provided
  • Request information on automated decision-making (we do not use any)

To exercise any of these rights, please contact:
kerrie@risestrongercoaching.com

We may request identity verification to ensure data security.

9. Cookies and Tracking

We use cookies to:

  • Store your cookie preferences
  • Improve website speed and functionality
  • Analyze site usage (only if you consent)

Non-essential cookies are only activated after you give explicit consent via our cookie banner (powered by Complianz).

You can change or withdraw your cookie consent at any time through the cookie banner or your browser settings.

10. How We Keep Your Data Safe

Your data is stored securely on servers managed by our hosting provider and protected with industry-standard security measures, including:

  • Encryption
  • Firewalls
  • Access controls
  • Regular security scanning and plugin updates

Wordfence provides additional protection against hacking attempts, malware, and unauthorized access.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or significant effects on individuals.

12. Updates to This Policy

We may update this Privacy Policy occasionally. When changes occur, we will update the date above and notify users if the changes are significant.
We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:

kerrie@risestrongercoaching.com

By using our website, you agree to the terms of this Privacy Policy and consent to the processing of your personal data as described above. You may withdraw your consent at any time by adjusting your cookie preferences or contacting us.

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